Customer service is essential for maximum profitability.

Competent and reliable: ARKU is your experienced machinery and service partner. Our customer service is there to assist you with everything from machine repairs and spare parts to professional consulting and support.

Comprehensive service.

Machine failures, system outages and downtimes are costly for companies. That is why ARKU always strives to solve problems immediately. Thanks to 24-hour service which immediately connects you with a trained technician – worldwide and around-the-clock. With a professional service team and with efficient logistics capable of rapidly delivering the right spare part and the right assistance. For systems from ARKU and other manufacturers.

Your benefits.

  • Consistently excellent results and process reliability for your production
  • Rapid and efficient service and repairs – worldwide
  • Greater delivery reliability and competitiveness
  • Highly qualified and experienced employees - internally and in the field. At our headquarters in Baden-Baden, our subsidiaries in the USA and China and also at our sales and service partners
  • International 24-hour hotline with ARKU specialists
  • Remote access with systems such as Teleservice – for immediate solutions

Find the right contact partner or obtain information about our services.

Always informed.

Every service request includes an individual ticket number. Using this process number, you can check the status of your request at any time.

Service team/contacts

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Spare parts service

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Modernization and retrofits

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Additional information.

Contacts.

Contacts.

Hotline

We are there for you around the clock and seven days a week with our hotline*.
T: +49 180 555 27 58

*Costs: 14 ct./min from German landlines. Calls from mobile networks cost a maximum of 42 ct./min.